"With an iron fist in a velvet glove, chasing library scofflaws," Buffalo News
"Repo Man May Go After Late Books in S.F.," San Francisco Chronicle
"A library concept that's overdue? Some systems are turning to a collection agency to retrieve material.," Star-Ledger
"Libraries Try Pros To Get Back Prose," The Baltimore Sun
"Bringing Back Those Books: This Collection Agency Does Fine Work-Rounding Up Recalcitrant Library Users," The Wall Street Journal
"Steel Library Card In Velvet Glove," The New York Times,
"The Book Stops Here: Latteland's Oh-So-Polite Librarians Find Themselves In A Bind: Having To Get Tough On Overdue Titles," The Seattle Times
"Firm Turns New Page In Debt Collections," The Indianapolis Star
"Library Opts To Hook Patrons, Not Book 'Em," St. Petersburg Times
"Shelving Tradition, Librarians Try New Ways To Battle Book Thieves," The Virginian-Pilot
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