Josh Neisler, Director of Library Services, UIC The librarian cradles the phone receiver between her shoulder and ear and peers at her computer screen. She clicks feverishly through pages of FAQ’s, trying to figure out why the patron on the other end of the phone can’t get an e-book onto his tablet. The call […]
Kent Smallwood, Customer Service Acc...
Nicole Atkins, President and CEO It ...
Josh Neisler, Director of Library Services, UIC ...
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