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Gentle Nudge® Process

Unique Management Services, Inc. (UMS), Library Division, applies the Gentle Nudge® process to effectively and courteously prompt patrons to return materials to the library and resolve overdue fines/fees.

The Gentle Nudge® process is a 120-day series of letters, calls, skip tracing, and credit reporting tailored specifically for libraries. It is based upon the Golden Rule to “Treat others the way you would like to be treated.” We understand that libraries have a mission to serve their patrons individually, but in such a way that the community as a whole benefits. While libraries have a duty to remain fiscally responsible with the tax dollars they receive, each patron matters. Therefore, it is our mission to be unfailingly respectful and professional in our efforts to serve clients.

With over a decade of experience in material recovery, and over 1,400 library clients, we have proven the Gentle Nudge® process to be a successful method of meeting libraries’ unique collection needs.

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