Library Asset Recovery
with a Gentle Nudge®
Convenience Through Innovation
Unique understands the value of your time. Our hard-earned mastery of relevant technologies enables us to process your data in an efficient, patron-friendly manner. We utilize our Strategic Partnerships with all of the foremost library software vendors to optimize your software configuration for automation, accuracy, and ease of use.
Convenience is a major part of what we offer.
As the leading material-recovery service for libraries, Unique will grow through constant dedication to excellence in customer service, quality, value, and strategic partnerships.
We will build our reputation on...
Effective and Flexible Solutions
Creative Use of Technology
The Highest Professional and Ethical Standards
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Nicole Atkins, President and CEO Customer Service Leadership: Talk it—Then Walk it We talk freely and frequently about developing customer service behavior in our employees; but effective customer service leadership skills are an often overlooked component in establishing and nurturing a true culture of service. Leading, supervising and mentoring front-line staff is key to creating an environment that is compelling for our customers. Once we hire the right employees, we must also operationalize a specific leadership skillset that will translate our organization’s mission of service into direct front-line employee behavior. In other words, it is our demonstrated example that...
Josh Neisler, Director of Library Services, UIC The librarian cradles the phone receiver between her shoulder and ear and peers at her computer screen. She clicks feverishly through pages of FAQ’s, trying to figure out why the patron on the other end of the phone can’t get an e-book onto his tablet. The call has gone on for fifteen minutes now, with precious little progress. In that time four different people have approached the desk only to drift away after noticing that the librarian was busy. Sound familiar? Your library has invested a lot of money in digital resources, and you want circulation to grow. But digital resources also come with special challenges. Vendors p...
Kent Smallwood, Customer Service Account Manager “How are we going to handle the extended hours in our main library?” “We just opened a new branch/location, where are we going to get all the staff hours we need to provide the best Customer Service possible?” “Summer Programs are getting ready to start, how are we going to have enough staff coverage?” These are great questions! They show the library is expanding and innovating great service/programs to all patrons. The problem often comes in having, and affording, enough staff hours to handle all the positive changes. For those questions, UIC has answers! Unique Integrate Communications (UIC) i s a fully m...