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Home of the Gentle Nudge® Process.

As library specialists partnering exclusively with libraries, we work to recover overdue materials, fines, and fees without alienating patrons due to our Gentle Nudge® Process. By working exclusively with libraries, we understand your special needs. Our partnerships with automation vendors make it easy for libraries to use our service with minimal commitment of staff time and our emphasis on material recovery and patron goodwill sets us apart from traditional collection agencies.

Working for libraries since 1996, we have helped recover over $250 million in value of materials, fines, and fees. Please contact us today to arrange a risk-free trial of our service so you can be part of the over 1,400 satisfied libraries currently working with UMS – your material recovery specialists.

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